IT Technician Job at Addison Group, Austin, TX

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  • Addison Group
  • Austin, TX

Job Description

Role Title: IT Technician

Location: Austin, Texas

Office Status: Fully in office; 5 days per week

Salary: $45,000 - $60,000/Yearly

Responsibilities:

  • Act as the first point of contact for IT support needs
  • Handle early, entry-level tickets
  • Provide excellent customer service and understand user needs
  • Escalate or resolve tickets accordingly
  • Support day-to-day IT requests from onsite and remote users
  • Troubleshoot Microsoft, Teams, email, and network/server issues
  • Work within a ticketing system

Qualifications:

  • 1–5 years of experience
  • Degree/certification highly preferred but not required
  • Self-starter with a strong desire to learn
  • Strong communication and troubleshooting skills

Technologies:

  • Microsoft Windows
  • Microsoft 365 / Outlook
  • Microsoft Teams
  • Active Directory (AD)
  • Networking and printer knowledge
  • Mac OS support
  • Ticketing systems
  • Troubleshooting skills
  • ITIL, A+ Certification (or similar)
  • Experience with or exposure to AutoCAD environments

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

IND 005-009

Job Tags

Contract work, Local area,

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