We are seeking a qualified Tier 1-2 IT Support Analyst professional with 1-3 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client’s remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model.
Tier 1-2 IT Support Analyst Responsibilities:
– Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings, and virtual environments.
– Remote troubleshooting workstations, networks, and servers.
– Manage and support disaster recovery and business continuity solutions.
– Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
– Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
– Maintain and documentation for hardware, applications, and SOPs.
– Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
– Enjoy working in a team environment and communicate effectively.
Tier 1-2 IT Support Analyst Qualifications:
– Associates/Bachelor’s Degree in IT or related field.
– 1-3 years of Remote Support experience.
– Knowledge of the full stack of Microsoft desktop and server applications.
– Need experience with Office 365, Active Director, DNS, and DHCP.
– Experience with Mac devices.
– IT Certifications: Microsoft MCP or CompTIA A+.
– Knowledge of applications like AEC field such as AutoCAD and Revit.
– Technical Awareness: able to match resources to technical issues.
– Diagnosis skills of technical issues.
– Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
– Managed Services Provider (MSP) experience is a plus.
– Experience with ConnectWise is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Tier 1-2 IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, ConnectWise, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
We help companies that are looking to hire Tier 1-2 IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext. 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
...We are looking for Full-Time Media Buyers to join our Digital Marketing Agency for Doctors & Lawyers; $14... ...,000 USD. We are a growing social media advertising agency that helps... ...that can manage themselves working from home, are reliable, committed to excellence...
We are hiring for Full-Time and Part-Time Sales Associate positions for five (5) locations in the Jupiter and Palm Beach Gardens area. We are... ...can also be obtained and submitted in person at:The UPS Store #12554300 S. US Hwy 1, Ste 203Jupiter, FL 33477Located...
Description We are looking for a dedicated Credentialing Specialist to join our team in Vista, California. In this Contract-to-Permanent position, you will play a pivotal role in ensuring compliance with credentialing standards by managing documentation and maintaining...
...a high-volume call center environment. Use MS Office applications to troubleshoot customer issues. Support remote users via Citrix and VPN client troubleshooting. Perform network administration tasks such as creating users, assigning rights, and resetting passwords...
Position Title: Technical Support Engineer Job Type: [CONTRACT], [ONSITE] Duration: 7+ Months Location: Greensboro, NC Job Description: We are seeking a highly skilled Technical Support or Engineering Professional with over 5 years of experience in the ...