Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.
Role Description
As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.
RESPONSIBILITIES:
REQUIREMENTS:
Location : While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
Industry Leader : Minimum 4+ years in luxury travel planning, with experience managing clients and teams
Highly Strategic : Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality
Tech Savvy : Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM
Product Knowledge : You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
Mentor & Coach : Adept at guiding Travel Advisors, fostering their growth and independence
Problem-Solver : Comfortable navigating complex, high-pressure scenarios and handling escalations with ease
Resourceful & Proactive : Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support
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