Job Description

SENIOR DESKTOP ANALYST

Location

Ocala, FL

Hours

Full-Time; hours not specified

Salary

$79,736.00 - $90,510.00 per year

CHARACTERISTICS OF WORK:

• Provide district-wide desktop deployment and technology leadership, direction and support to all organizational functions and departments
• Effectively service and support all district-wide desktop users
• Manage all desktop technology related projects on an ongoing basis
• Manage day-to-day desktop systems support operations
• Provide customer service through service level agreement and management, problem resolution, tracking, reporting, communication and escalation
• This employee reports to and is supervised by the assigned administrator

EXAMPLES OF WORK PERFORMED:

NOTE: These examples are intended only as illustrations of the various types of work performed in a position allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position:

• Responsible for the daily operation of all facets of the County School System Desktop support staff including all the Technology and Information System Team Members and daily operations to include training, coaching, organizing, planning and staffing operations
• Determine from blueprints and schematic drawings the size, location, cost and type of unit or component needed
• Assess present and future desktop needs using input from districtwide technology staff and users
• Ensure an acceptable return on all district-wide desktop investments
• Develop budgets and estimates
• Assist with developing and documenting desktop requirements, process charts, test protocols, release schedules, process and communication plans
• Assist with identifying, evaluating and selecting comprehensive software and hardware solutions that will meet current and future needs
• Implement new desktop system upgrades with little or no impact on day-to-day operations
• Ensure the capability, efficiency and effectiveness of the phone system, the network, stand-alone software and all IT-associated hardware
• Oversee activities associated with the identification, prioritization and resolution of technical problems; LAN/WAN administration, client/service computer operations
• Continually protect the security and integrity of the County School Systems' data assets
• Mac/PC workstation/server hardware/software support and training. Support of Windows Operating System and Mac OSX operating systems, video, photography, graphic design and multimedia application support
• Develop, manage and supervise installation of desktop computers
• Must be familiar with telecommunications, such as firewall, VPN, routers and switches
• Available to handle emergencies after normal work hours
• May assist in verifying accuracy of work orders
• Perform related duties as assigned

ESSENTIAL FUNCTIONS OF THE JOB:

• Must have verbal and written communication skills
• Must have the ability to access, input and retrieve information from the computer
• May be required to push, pull, climb, crawl or lift 60+ pounds

MINIMUM TRAINING AND EXPERIENCE:

• Associate's degree and ten (10) years of desktop management experience in computer services
• Valid Florida Class D driver's license, (required for travel) or will obtain within 30 workdays
• Candidate must be familiar with current Windows operating system and Exchange server environments

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