Job Description

Shift: 9am-530pm EST (Must be comfortable working 1 weekend day)

Pay Rate: $25.48 per hour

Contract Duration: 6 month contract with extensions

The Team:

The Operations team is the fastest growing team in the org and we're seeking Senior Credit Analysts to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business.

We're seeking Senior Credit Analysts to join us on the ground level. Our Senior Credit Analysts will be an integral part of our Ops organization. The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service.

How you’ll make an impact

• As a Senior Credit Analyst you will be responsible for managing workflows and tasks, ensuring that a loan application makes its way through our process smoothly and accurately.
• Deliver an outstanding customer experience by representing Upstart when working with potential borrowers as part of the verification process.
• Serve as a resource for customer issues, complaints, application information verification, and other complex tasks.
• Identify possible areas of process and workflow improvements, contribute to the development and implementation of solutions.
• Act as a utility player, supporting both pre- and post-origination efforts

Minimum Qualifications:

• 1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers
• Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details
• Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts
• Strong understanding of mortgage products, including HELOCs, and the loan process, from application through closing
• High School Diploma or GED

Preferred Qualifications:

• Familiarity with Fraud and BSA/AML practices and procedures
• Ability to think critically, propose creative solutions, and flag inconsistencies in documentation
• Experience working with loan origination systems (LOS) like Vesta or Encompass
• Strong organizational and time management skills, able to prioritize tasks effectively in a fast-paced environment
• Passion for delivering a great customer experience
• Ability to demonstrate patience alongside efficiency; can triage and prioritize questions or issues, take ownership, and drive problems to resolution
• Very strong attention to detail, with an understanding that small mistakes can have a large impact
• Proven ability to handle complex or unusual loan scenarios and work closely with underwriters to find solutions

Position location This role is available in the following locations: Columbus, Ohio (60 mile radius). This position is primarily remote with on-site requirements at the Columbus, OH office.

Time zone requirements The team operates on the East/West coast time zones.

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