Night Auditor Job at Avid/Candlewood Coralville, Coralville, IA

U2VvYnR6a1lWNy85Wk1pdmp4U2xnZmI3Ync9PQ==
  • Avid/Candlewood Coralville
  • Coralville, IA

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help
What we need from you
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Tags

Holiday work, Part time, Local area, Weekend work,

Similar Jobs

Aspirion Health Resources LLC

Medical Billing Specialist - Las Vegas (On-site) Job at Aspirion Health Resources LLC

 ...What do we need? We are seeking a talented and proficient Medical Claims Specialist/Analyst to join our growing team. At Aspirion...  ...exciting opportunity for someone seeking experience in medical billing, claims investigation, insurance follow-up, and denial resolution... 

Hy-Vee

Breakfast Cook Job at Hy-Vee

 ...workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Breakfast Cook. Department: Market Grille. FLSA: Non-Exempt. General Function: Provides prompt, efficient and friendly customer... 

DHL Express

Query Handling Backline Analyst (A4) Job at DHL Express

 ...a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits...  ...Express currently hasa career opportunity for a qualified Query Handling BacklineAnalyst. This important role will be responsiblefor... 

Nike

Lead Designer, Energy - RNWY Expression Footwear Materials Design Job at Nike

 ...constantly evolving game. WHO WE ARE LOOKING FOR Were...  ...an outstanding Lead Footwear Materials Designer to combine their experience, problem solving...  ...and presents design concepts to internal and external audiences. Collaboration... 

Selby Jennings

Investment Banking IPR Associate Job at Selby Jennings

 ...This client is a leading independent investment bank specializing in providing strategic advisory services to clients across various industries. The Infrastructure, Power, Renewables (IPR) team is dedicated to delivering exceptional results through innovative solutions...