Job Description

Please Note:

• It is 100% Onsite Position
• Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week

Key Required Skills:

• iOS/macOS Support (Sonoma / Sequoia), Jamf Pro, Jamf Composer, Install of Hardware and Software, Incident/Ticketing System.

Position Description:

• Build, maintain, automate, ensure reliability, and implement Mobile Device Management (MDM) solutions using system engineering best practices and the latest technologies: Jamf Pro, and Microsoft Intune
• Use MDM solutions (Jamf Pro, Intune) to enroll, configure, secure, and manage devices
• Build custom packages (Jamf Composer) to install software per organizational requirements.
• Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues.
• Assist in the acquisition, installation, testing and evaluation of Apple/macOS hardware and software.
• Install, configure, and troubleshoot Mac books and iOS devices.
• Track inventory, including the location of all systems, software releases and telecommunications equipment.
• Evaluate new software packages, Microsoft 365, JAMF, or Apple features and capabilities and make recommendations for their adoption.
• Create technical documentation in Confluence, or SharePoint. Resolve and document work on incident tickets in Jira/ServiceNow.
• Brief management, customer, team, or vendors using written and oral skills at appropriate technical level for audience
• All other duties as assigned or directed.
  

Requirements

Skills Requirements:

Basic Qualifications

• Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
  
• Masters or Doctorate degree may substitute for required experience
  
• 3+ years of combined experience managing Apple/macOS, iOS, iPad OS hardware and software
  
• 2+ years of experience with MDM solutions (Jamf Pro, Jamf Composer, Intune)
  
• Must be able to obtain and maintain a Public Trust. Contract requirement.
  

Required Skills

• Solid experience implementing device management, application management, and compliance management using Jamf Pro, Jamf Composer, and Microsoft Intune
  
• Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on macOS, iOS, iPad OS devices
  
• Experience with imaging, configuring, deploying, and troubleshooting Mac books, iPads, and iPhones.
  
• Experience with automation and scripting using tools such as AppleScript, Shell Scripts, Automator, or Launchd
  
• Solid experience with Active Directory for user and group management, and problem diagnosis/resolution
  
• Extensive knowledge of Mac OS operating systems, system configurations, and troubleshooting.
  
• Knowledge of network protocols, VPN configurations, SSL certificates, and integration of Mac systems in mixed OS environments.
  
• Experience providing technical support and customer service directly to users.
  
• Ability to lift, move, and setup workstations; ability lift, up to 50 lbs.; Ability to drive (less than 10 miles) between RMB, PEB and Leidos buildings.
  
• Excellent written and verbal communication skills
  

Desired Skills

• JAMF certification and/or other Apple Certifications
  
• Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls.
  
• Hands-on experience administering/troubleshooting Windows Server (Windows Server 2019/2022) and installing/maintaining software on server
  
• Experience working with government or highly regulated customers.

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