In-House Service Spec-1 Job at Medical Devices Company, San Antonio, TX

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  • Medical Devices Company
  • San Antonio, TX

Job Description

Roles & Responsibilities

Roles & Responsibilities:

  • Quickly answer and triage inbound customer calls (30-40 calls avg. per day)
  • Provide dedicated phone support, document and assist in resolving entry level inquires for Pyxis equipment
  • Adhere to communication procedures, guidelines, and policies
  • Meet SLA targets
  • Creates tickets in Salesforce
  • Asks probing questions to caller to get more detail and document on ticket

Experience Required

Experience

  • 2+ years of proven customer support experience in a call center environment

Skills & Certifications

Skills

  • Strong interpersonal skills
  • Strong written communication
  • Ability to creatively solve problems
  • Familiar with ticketing CRM systems; Salesforce preferred
  • Ability to work well as a team and independently
  • Knowledge of microsoft office products
  • Speaks well, documents quickly and clearly, can multitask, follows instructions

Preferred Technical Experience:

  • Ability to communicate technical language to a non-technical audience
  • Entry Level Software installation and troubleshooting
  • Entry Level Hardware Installation and troubleshooting
  • Entry Level peripherals installation (Scanners, Printers...)
  • Entry Level of Networking topology, terminology

Duties, Activities and Responsibilities breakdown

  • Customer Service Support - 80%
  • Administrative/Other - 20%

Training:

  • Phone, CRM and Product overview will be provided

Eligibilities & qualifications

Desired Qualifications:

  • High School Diploma or GED

Job Tags

Full time,

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