Job Description

Join Our Team Across Multiple Locations as an Assistant Manager at The UPS Store! Are you ready to embark on an exciting journey in retail where every day brings new opportunities? Do you thrive in a positive and supportive work environment? If you want to make a meaningful impact and build lasting relationships, then we want YOU to join our team at The UPS Store! Position Overview: The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance. Store Hours: Monday-Friday 8:30-7:00pm Saturday: 9am-6pm Sunday: 10am-4pm As a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.

RESPONSIBILITIES

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Greeting and assisting customers with enthusiasm, building rapport and trust to drive sales and loyalty.
• Provide expert guidance on our services and products, offering customized solutions to meet each customer’s unique needs.
• Process shipments, pack items securely, and ensure accurate documentation for smooth transactions.
• Operate printing and copying equipment delivering high quality results timely.
• Handling of mail and packages with care and efficiency.
• Maintain a clean and organized store to uphold brand standards.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Embrace opportunities for ongoing training and development to enhance your skills and growth within our multi-location ownership structure.

QUALIFICATIONS

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• One year of experience working at The UPS Store or Two years of experience working in retail packing, shipping and print center.
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

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