Job Description

Job Title: Director of Patient Services
Department: Clinical
Reports To: Executive Leadership

Position Overview

The Director of Patient Services (DPS) is a key leadership role responsible for overseeing the clinical operations of a licensed home care services agency (LHCSA). The DPS ensures compliance with all state and federal regulations, leads clinical teams, and drives operational excellence. The ideal candidate will bring hands-on leadership experience in managing home care services with a strong focus on team leadership, regulatory readiness, and quality patient outcomes.

Core Responsibilities

• Ensure compliance with NYSDOH LHCSA and CHHA regulations, Medicaid/Medicare standards, and applicable federal laws.

• Lead and prepare for all audits, including full recertification audits; draft and execute Plans of Correction.

• Maintain licensure, certifications, and agency accreditations.

• Develop, revise, and implement policies and SOPs to ensure quality and operational efficiency.

• Monitor and support quality assurance and performance improvement (QAPI) initiatives.

• Oversee intake, clinical appropriateness, and all aspects of patient care delivery.

• Coordinate with interdisciplinary teams to ensure comprehensive, high-quality care plans.

• Address and resolve patient complaints promptly, maintaining high satisfaction levels.

• Apply a proactive, problem-solving approach to care coordination and case management.

• Direct and mentor a clinical team of at least five or more staff members.

• Conduct performance evaluations and ensure ongoing staff development and training.

• Foster a collaborative and accountable clinical culture, ensuring high standards of care.

• Lead clinical case conferences, supervisory visits, and regular team meetings.

• Develop and manage clinical budgets and resource allocation.

• Collaborate with finance, billing, and reimbursement teams for proper coding and billing accuracy.

• Oversee staffing levels, clinical workflows, and service coverage.

• Manage vendor relationships and medical supply inventory.

• Serve as the clinical liaison to families, physicians, and community partners.

• Represent the agency at professional meetings and in discussions with regulatory bodies.

Required Qualifications

• Bachelor's or Master's in Nursing (BSN/MSN) or a related healthcare field

• Active RN license in New York State (willing to obtain NJ license if not already held)

• Minimum of 5 years of LHCSA/CHHA leadership experience

• Proven ability to manage clinical teams (minimum of 5 direct reports)

• Strong background in developing SOPs, managing audits, and budget oversight

• Exceptional customer service and communication skills

• Proficient in EMR systems; familiarity with HHAeXchange and/or Kantime a plus

• Prior experience with JCAHO standards preferred

• Participation in at least one full DOH recertification audit required

Preferred Qualifications

• Experience in PDN or ICU settings

• Case management, business development, or sales experience

• Experience with acquisitions or launching new service lines

Work Environment & Expectations

• Office-based with travel required to patient homes, hospitals, community events, and field operations

• Must be available for on-call responsibilities as needed

Equal Opportunity Employer

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