Job Description

Closing Department Manager – Residential & Commercial Division

Full-Time | TitleQuest of Hampton Roads

Company Description

TitleQuest is a leading title agency offering comprehensive Residential and Commercial title insurance and closing services to Southern Virginia and Northeastern North Carolina. Since our inception in 2001, we have been providing peace of mind to individuals and companies as they sell, purchase, refinance or lease real property. Our experienced management team members have an average of 25 years of experience in all facets of title insurance and settlements. Whether you are a buyer, seller, realtor, lender, landlord or tenant, we have the services and insurance products you need.

Are you a detail-oriented problem-solver who thrives in a fast-paced environment? Do you enjoy wearing multiple hats, leading with purpose, and delivering top-tier service? If so, we’d love to meet you!

We’re looking for a dynamic Closing Department Manager to join our high-energy team in a fast-paced, high-volume production setting. This role is ideal for someone who’s passionate about real estate, enjoys tackling complex challenges, and is always ready to roll up their sleeves to make things happen.

What You’ll Be Doing

You’ll be the right hand to our Operations Manager and Senior Leadership, helping steer day-to-day operations while juggling exciting long-term projects. Your mission? Ensure our title and closing processes run smoothly, meet the highest standards, and exceed customer expectations.

Essential Functions :

• Coordinate workflows, assign tasks, and keep the team on track while managing multiple priorities.
• Resolve escalated issues and support team members through challenges with empathy and clarity.
• Contribute to training, team performance feedback, and maybe even have a say in future hires!
• Perform audits and quality control checks to make sure everything is buttoned up and compliant.
• Spot inefficiencies, recommend improvements, and help us implement best practices that elevate our services.
• Communicate with clients—realtors, lenders, investors, builders, attorneys—you name it. Solve problems, build trust, and strengthen relationships.
• Jump into special assignments and support logistics for unique and high-level residential and commercial title transactions.

Typical Range of Experience/Qualifications:

• 4+ years of related experience in operations or real estate (bonus points for title and closing background!)
• Top-notch communication and leadership skills
• Ability to juggle multiple projects without breaking a sweat
• Strong problem-solving instincts and a “can-do” attitude
• Tech-savvy and organized, with solid admin and research skills
• Flexible and cool under pressure
• Team-first mindset, but confident making decisions when needed
• Experience working with realtors, lenders, and other industry professionals

Additional Benefits

• Annual Bonuses
• Profit Sharing
• Life Insurance
• Referral Program

Education

High school diploma required; college degree a plus !

License or Certification

Virginia and North Carolina Title Insurance License .

Ready to Join Our Team?

T o help us get to know you better, please complete our quick, 5-minute AcuMax Index survey by using this link (you can copy and paste this link below into your browser):

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There are no right or wrong answers—just be yourself!

At TitleQuest of Hampton Roads, we believe in creating a workplace where everyone is valued and empowered. We’re proud to be an Equal Opportunity Employer.

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