Job Description

Overview: The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. The Clinical/Clerical personnel demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities:

Triages patients and patient phone calls per Covenant HealthCare policy and procedure.

Obtains reason for patient visit and takes appropriate vital signs.

A ssists provider with procedures.

P erforms diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies.

Coordinates x-rays, ultrasounds, labs, EKG’s, etc., per physician standing order.

M aintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures.

P roperly administers medications. Provides patient information regarding drug interactions.

F ollows regulations regarding narcotic storage and maintains medical inventory log. A ssures medications have not expired.

A ssists patients in appropriate self-care techniques, providing pamphlets and instructions.

A ddresses patient questions and concerns following clinical protocols.

D emonstrates awareness and sensitivity to patient rights.

U nder the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations.

F unctions with an awareness of safety issues. Demonstrates awareness of confidentiality and legal issues in all aspects of patient care.

M eets or exceeds all competency requirement expectations.

Qualifications:

EDUCATION/EXPERIENCE

High School diploma and/or equivalent required. A successful completion of a competency-based Medical Assistant (MA) training program required. In lieu of a MA program, a minimum of two (2) years direct patient care and/or medical office support experience will be accepted. BLS certification required (within 6 months of hire).

K NOWLEDGE/SKILLS/ABILITIES

K nowledge of medication side effects and how to effectively communicate to patients.

K nowledge of proper “release of information” standards. Excellent oral communication and interpersonal skills.

B asic computer/typing skills Ability to properly obtain/perform the following: EKG, Tympanometry, TB testing, Waived lab testing, Vision testing, Vital signs, A.E.D use (Auto Ext. Defibrillator), BCLS (CPR), Venipuncture technique, Specimen collections, and Patient education Ability to properly administer medications, including proper dosage, proper site and proper schedule.

A bility to remain calm in stressful/difficult situations.

A bility to maintain confidential information.

W ORKING CONDITIONS/PHYSICAL DEMANDS

A bility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

C onstant handling, feeling, talking, hearing, tasting, smelling, and near vision

F requent lifting up to 25 lbs.

F requent standing, walking, twisting, reaching, depth perception, and field of vision

O ccasional lifting up to 100 lbs. or more

O ccasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision

Job Tags

Full time, Work at office, Local area,

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