Job Description

Transforming Operations and Culture Through Strategic Mission-Driven Leadership

The Felician Sisters of North America is seeking a full-time Chief Operating Officer (COO) to serve as a key member of the Executive Leadership Team. The COO is pivotal in shaping a culture of compassionate, vocation-centered support and care, operational excellence, and transformational change that reflects the Felician Sisters of North America's Core Values: Respect for Human Dignity, Compassion, Transformation, Solidarity with People in Need, and Justice and Peace.

The COO role is a hybrid position that offers the flexibility of working remotely, along with significant in-person responsibilities at the Provincial Administrative Office in Beaver Falls, PA (north of Pittsburgh). This position also requires regular travel to our large convent homes across North America, including Buffalo, NY; Chicago, IL; Coraopolis, PA; Enfield, CT; Livonia, MI; Lodi, NJ; and Mississauga, Ontario, Canada.

The salary range for this role is $170,000 - $205,000. Compensation will be determined based on a candidate's relevant work experience, skills, qualifications, and education.

SUMMARY

Reporting to the Provincial Minister, this executive role collaborates regularly with members of the Executive Leadership Team, including Mission Advancement, Finance, and Charism and Mission. The COO applies visionary leadership, effective communication, adaptability, problem-solving skills, and strategic thinking to carry out duties and foster teamwork among the Executive team and all staff.

We strive to preserve the communal spirit within our larger convents (centers of care for our elders), as we attend to the evolving healthcare needs of our sisters. In partnership with Provincial and local leaders, the COO devises methods that optimize health insurance options, staffing models, and facilities to support the spiritual, physical, and emotional well-being of the sisters and a thriving, vocation-centered community that attends to the needs of the most vulnerable. This role is expected to convene a variety of stakeholders in strategic planning processes and translate strategic goals and chapter calls (inclusive of buildings and properties repositioning, along with visioning for leadership, ministry, and healthcare needs) into operational plans that include milestones and KPIs.

KEY RESPONSIBILITIES:

Visionary and Cultural Leadership

• Champion a vocation-centered culture, ensuring that sisters are empowered to and engaged in making decisions about their daily lives and participation in furthering the mission.
• Lead organizational change initiatives that promote Felician values, collaboration, and continuous improvement across all operational departments.
• Serve as a steward of the Felician mission, embedding the Felician mission and values into every aspect of operations and professional development across the system, including department heads and staff.

Collaborative Leadership

• Work closely with convent interdisciplinary leadership teams to ensure integrated service delivery that meets the holistic needs of residents and the Congregational values around environmental sustainability, and diversity, equity, and inclusion.
• Facilitate regular communication and alignment between Provincial leadership, local administrator and minister, and operational departments.
• Work with other Executive Team members to ensure leadership development, coaching, and mentoring across departments to build a resilient, mission-driven management team.
• Connect with sisters, leaders, and staff in large convents during site visits.
• Contribute to team efforts and support evolving needs as they arise.

Operational Excellence

• Provide executive oversight of provincial properties and their operations, including convent administration, facilities, and health services, ensuring high-quality, holistic, compassionate support and care.
• With the Provincial Treasurer and the CFO, the COO will lead facilities management through strategic planning, capital project oversight, and stewardship of physical assets in collaboration with the Director of Facilities and Properties.
• With the Chief Charism and Mission Officer, partner with Human Resources to support recruitment, retention, employee engagement, and the development of a values-aligned workforce.

Strategic Stewardship

• Collaborate with the Provincial Treasurer, CFO, and finance team to ensure responsible budgeting, purchasing, and capital planning, aligned with the mission and long-term sustainability of the Province.
• Within the context of the Province's mission and values, identify and implement efficiency improvements and technology enhancements that elevate service delivery and operational performance.
• Ensure compliance with all regulatory, safety, and ethical standards while fostering a culture of accountability and transparency.

Reporting and Relationships:

• Reports to Provincial Minister.
• Supports the leadership and operational success of the five large convent site administrators and the Director of Properties, who are accountable to the COO.
• Keeps the Provincial Treasurer apprised of all financial matters.
• Collaborates regularly with the other members of the Executive Team: Chief Financial Officer, Chief Mission Advancement Officer, Chief Charism and Mission Officer.

QUALIFICATIONS

• Bachelor's degree required; Master's degree preferred.
• 10 years of senior leadership experience in a mission-driven environment. Experience in a nonprofit, religious, or values-based organization is strongly preferred.
• Demonstrated success in leading organizational change, strategic planning, cultural transformation, and cross-functional operations.
• Experience in healthcare operational transformation with knowledge of trends in eldercare preferred.

COMPREHENSIVE BENEFITS

• Outstanding health insurance package (medical, dental, and vision) with affordable premiums and low deductible (for employees in PA, the max deductible is currently $1000 per year).
• Generous 403b/retirement program with employer contribution (up to 6% matching)
• 37 days of Paid Time Off (PTO) including holidays
• Annual PTO cashout program at the end of the year.
• Annual pay increases
• Up to $1000 for employee referrals
• Pet Insurance
• Voluntary Critical Illness and Accident Insurance
• Sprint Discount
• Verizon Discount
• Dell Computer Discount
• Well Aware Wellness Program
• Employee Assistance Program (EAP)
• Emergency Assistance Fund
• FSNA Care Connection – Deep Discounts on diapers and personal care products
• PayActiv – Access to earned but unpaid wages before payday
• Ticketsatwork.com – Discounted travel and entertainment benefits
• Access Perks – Discounted travel and local retailers
• Commuter Benefit – Partnership with Edenred to allow you to use tax-free money to pay for qualified commuting and transit costs.

Visit us at felician.org to learn more about the Felician Sisters of North America!

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